Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
We hope that all of our customers will be thrilled with the work we do for them, but if you are unhappy, or if anything isn't to your satisfaction, please be assured we will take it seriously and aim to resolve it to your satisfaction.
IF YOU NEED TO GET IN TOUCH
The principle assigned to deal with complaints is:
William McMahon, Home Star UK, Unit 4 Little John Mill, Oakhill Road, Brighouse, HD6 1SN.
Tel No: 01484 214214
sales@homestaruk.com
www.homestaruk.com
Company Registration No: 11706606
Step-by-step procedure
If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.
We do everything we can to make sure our customers get the best products and service possible. However, sometime we may not get things right the first time. When that happens, we want you to tell us what went wrong so we can put matters right.
We want to:
- Make it easy for you to tell us what went wrong;
- Give your complaint the attention it deserves;
- Resolve your complaint fairly without delay; and
- Make sure you are satisfied with how your complaint was resolved.
How to let us know If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:
In person – call into our office
In writing – write to us and address your letter to the Customer Services Manager
By telephone – call us on 01484 214214
By email – use the email address shown above
How long will it take?
We aim to resolve your complaint straightaway but if we can’t, then we will write to you within three business days to tell you:
- Why we have not resolved your complaint;
- Who is dealing with your complaint; and
-When we will contact you again
We will aim to resolve your complaint quickly but it may take longer if it is complex.
We will keep you informed on a regular basis but if you need an update please call us on 01484 214214 and ask to speak to the person handling your complaint.
If we cannot reach agreement with you?
If we can’t agree a solution with you within eight weeks, we will:
- Send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision.OR
- Issue our final decision letter which will explain our final position.
The Financial Ombudsman Service
Our aim is to resolve all complaints internally. However, if after receiving our final decision letter, or if eight weeks have passed (this is sometimes referred to as the “eight-week rule”), you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The eight weeks start from the date a complaint is received anywhere in our business. Their contact details are shown below. Please note: Only complaints relating to the sale of financial services should be referred to FOS.
Financial Ombudsman Service can be contacted in writing:
Financial Ombudsman ServiceExchange TowerLondonE14 9SRTel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)Email: complaint.info@financial-ombudsman.org.uk
Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk
Home Star UK is a trading name of STAR RENOVATIONS LTD who is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd, a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Manchester Business Park, 3000 Aviator Way, Manchester M22 5TG. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Broker, not a Lender and offers credit facilities from a panel of lenders. The credit is subject to application and status.
Copyright © 2020 Star Renovations - All Rights Reserved.
Powered by GoDaddy